FAQ
Does the Bosch Spare Parts online shop offer international delivery?
Orders can be shipped to Australia and New Zealand.
How much is shipping?
A flat rate of 9.50 AUD including GST is applied to all orders shipped to both Australia and New Zealand.
When will I receive my order?
Orders are typically received within 5 working days from dispatch.
How can I check the status of my order?
You can always contact our customer service team via phone or email for a status update of your order. Just quote your Bosch issued order number.
- Email: customerservice.pt@au.bosch.com
- 1300 307 044 (Australia)
- 0800 543 353 (New Zealand)
How do I return my item?
If you have questions around returning goods, please contact us on 1300 307 044 (Australian customers) or 0800 543 353 (New Zealand customers), or via email at CustomerService.PT@au.bosch.com
Can I order an out-of-stock item?
Out of stock items cannot be ordered via the website, however if an item is unavailable at the time you wish to place your order, you can request to be notified when the product is back in stock. Instructions on how to receive a notification are found in the spare part list.
Why can't I purchase certain batteries when shipping to New Zealand?
Lithium-ion batteries are subject to transport restrictions and are therefore unavailable for purchase through the Bosch Spare Parts eShop when New Zealand is selected as the delivery destination. Batteries can still be purchased through Bosch authorised dealers and retailers in New Zealand.
