Orders And Returns

Delivery and Returns

Delivery

Orders will be shipped to the nominated address outlined in the order. Please note that your order cannot be delivered to a PO Box address.

A signature is required upon delivery. If there is no one home at the time of delivery we will delivery to a drop off point for you to collect when convenient.

A delivery charge of $9.50 will be applied to each order, and orders are typically received within 5 working days.

Your order will not be shipped until payment has been processed.

Returns

If you have questions around returning goods, please contact us on 1300 307 044 (Australian customers) or 0800 543 353 (New Zealand customers), or via email at CustomerService.PT@au.bosch.com

Change of Mind Returns

If you change your mind we will accept your returned goods for a full refund (excludes postage and handling) to your credit card. Goods must be returned fully sealed, unused and in undamaged original packaging, within 14 days of delivery, and the condition of all goods will be assessed prior to any refund being processed. This change of mind policy is in addition to, and does not limit, any right you have to a remedy for goods that do not comply with a consumer guarantee under the Act or, for goods delivered to New Zealand, under the CGA.

You are responsible for all postage and handling costs associated with change-of-mind returns. Original delivery charges are non-refundable.

Other returns

For returns unrelated to a change of mind, you may be entitled to rights or remedies under Australian or New Zealand consumer law. Please contact our Customer Service team for assistance.