Terms And Conditions

Spare Parts Online Terms and Conditions of Use

Please read these Spare Parts Online (Shop) Terms and Conditions of Use (Terms and Conditions) carefully before using this Shop. By accessing or using this Shop and in consideration of Robert Bosch (Australia) Pty Ltd (ACN 004 315 628) (Bosch) providing you with access to this Shop, you agree to be bound by and that you have taken note of these Terms and Conditions, as well as Bosch’s Privacy Policy.
If you do not agree to any of these terms and conditions, do not use this Shop. This Shop is owned and operated by Bosch.

Australian Consumer Laws

You are advised that your use and your purchase of any products from this Shop are subject to the consumer law provisions contained in the Competition and Consumer Act 2010 (Cth) (Act). You may have certain rights and remedies under the Act that cannot be excluded or modified. These Terms and Conditions are to be read subject to any such rights or remedies under the Act.

Licence to Use the Shop

You may:

  • View the materials in this Shop.
  • Access the materials in this Shop.
  • Use this Shop strictly in accordance with the provisions of this these Terms and Conditions.

If you wish to download and use any materials contained in the Shop for a temporary purpose (such as viewing offline), you may do so. However, downloading materials contained in this Shop for reproduction may only be done upon receipt of prior written consent from Bosch.

You must not establish links on any other websites to this Shop without the prior written consent of Bosch.

Intellectual Property Rights

This Shop contains copyright material, brand names, trademarks and other intellectual property rights that are protected by law. You should assume that all names and logos are trademarks of Bosch, the BOSCH Group or third parties, and that all content on this site is subject to copyright. You must not infringe any of those rights. In addition, you specifically acknowledge that you may not use, reproduce, transmit, adapt, vary or modify any material in the Shop for commercial use, except as otherwise expressly authorised by these Terms and Conditions or with the express prior written consent of Bosch. In particular, you should note that the logo, ‘BOSCH’ and the symbol are registered trademarks of Robert Bosch GmbH, Germany. The use or misuse of these trademarks except as noted above is strictly prohibited.


Except only for those rights and remedies that you have in respect of the products purchased from the Shop under the Act which cannot lawfully be excluded, restricted or modified, all warranties, conditions and guarantees, whether statutory or otherwise, are excluded in relation to such products.

If you purchase goods which are not ‘of a kind ordinarily acquired for personal, domestic or household use or consumption’, and where it is ‘fair and reasonable’ (as those expressions are used in the Act) for Bosch to limit its liability, it does so, at its option, to the repair of replacement of the products (or the parts) or the supply of equivalent products (or parts) or the payment of the cost of having the products or parts repaired or replaced or having equivalent products (or parts) supplied.

Subject to any rights that you might have in relation to the statutory consumer guarantees, Bosch:

  • reserves the right to change, add or remove any material in or from this Shop without notice;
  • has endeavoured to ensure that all information provided on this Shop is accurate, complete and up to date, but takes no responsibility for any error or omission relating to this information or for its suitability for your purposes;
  • does not warrant that the functions contained in this Shop will be uninterrupted or without error, that defects will be corrected, or that electronic material in this Shop are free of viruses or other harmful components; and
  • makes no warranty or representation and accepts no responsibility for any website operated or controlled by entities other than Bosch which may be or become linked or framed to or from this Shop.

Use of information

If you upload or otherwise provide any information or content for the purpose of, or in the course of accessing or using this Shop, you agree that such content will be used subject to Bosch´s Privacy Policy. You can review the Privacy Policy at https://www.bosch.com.au/privacy-policy/ .

Use of Products

The repair of power tools must be carried out by a competent person. Please refer to applicable government regulations on the repair of electrical tools, prior to undertaking repairs.

We recommend that electrical tool repairs are carried out by professional tool repair agents or an electrician.

Please take care when using any products purchased from this Shop. The products must only be used for their intended purpose. Before you use a product, please ensure you read and understand the instructions and safety information provided with the product (if any).

Purchasing online

These Terms and Conditions apply where you purchase products from this Shop.

Online Shopping

You are able to shop online and purchase products securely with a valid credit card. By submitting an order, you represent and warrant that you are authorised to use the designated card and/or account and authorise your order (including taxes and freight charges) to be charged to the valid credit card that you use. If the card cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically.

Placement of an order using the Shop is an offer to purchase Bosch products. Bosch may accept your order by processing your payment and organising delivery of the products to your delivery address or may, for any reason (including circumstances where Bosch has insufficient products to fulfil the order or where the products ordered have been discontinued), decline to accept your order or any part of your order.

You will be bound to purchase any products once you submit an order for processing under this Shop. Orders once accepted cannot be cancelled or varied without the Bosch's written consent.

Bosch reserves the right at any time and without notice to impose a limit on the amount of products you may purchase.


All references to $ and dollars on the Shop are to Australian currency. All prices were current at the time of publication on the Shop and are inclusive of GST. No delivery will be made until payment has been made in full.

You are responsible for any costs associated with accessing this Shop and for submitting an order including any internet service provider fees and all telephone call charges.

You can call our call centre hotline on 1300 307 044 (toll free) if you have any questions about this Shop.

Delivery and Returns


A delivery charge of $10 will be applied to each order, and orders are typically received within 5 working days.

Anyone at the delivery address who receives the products shall be presumed by Bosch to be authorised to receive the products.

Delivery will not be effected unless and until your payment has been processed.

If you use this Shop you warrant that all information provided in your order is accurate, complete and up to date.

Property in the products does not pass to you until you have paid all monies owing to Bosch in full. Risk in the products passes to you at the time the products are delivered to the delivery address provided by you.


We want you to be happy with the goods that you purchase from the Shop. If you change your mind we will accept your returned goods for a full refund (excludes postage and handling) to your credit card. Goods must be returned fully sealed, unused and in undamaged original packaging, within 14 days of delivery, and the condition of all goods will be assessed prior to any refund being processed.

Please contact our Call Centre via email CustomerService.PT@au.bosch.com or 1300 307 044 (operating hours Monday to Friday 8:30am – 5pm AEST) to have a pre-filled returns form sent to you.

We will always do our best to process all returns as quickly as possible however please allow 5 – 10 working days for change of mind returns to be processed. As soon as your return is received and processed by our team, we will send you a confirmation email.

You are responsible for any postage and handling fees for returns. Please note that original postage cost will not be refunded.

If you have questions around returning goods, please contact us on 1300 307 044 or via email at CustomerService.PT@au.bosch.com

Your conduct

You must not:

  • use the Shop in breach of any applicable laws or regulations;
  • interfere with, disrupt, or create an undue burden on the Shop; or
  • upload, post, transmit or otherwise make available any material that are not your original work, or which may infringe the intellectual property or other rights of another person.

If you believe that a user has breached any of the above conditions, please contact us at CustomerService.PT@au.bosch.com

Bosch reserves the right to block or suspend any user of its Shop, and to remove any material uploaded on the Shop by any user, without notice. By uploading any material via any aspect of the Shop, you grant Bosch a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, edit and exploit the material in any form and for any purpose, and unconditionally waive all moral rights as defined by the Copyright Act 1968.


Failure or neglect by Bosch to enforce at any time any of the provisions of these Terms and Conditions shall not be construed or deemed to be a waiver of the rights of Bosch under these Terms and Conditions.


These Terms and Conditions shall be governed by and construed according to the laws of the state of Victoria, Australia.

Changes to the Terms

Bosch reserves the right to amend the Terms and Conditions from time to time without notice. Amended Terms and Conditions come into effect from the time they are posted on the website. Any product you purchase on this Shop will be subject to the relevant Terms and Conditions applicable at the time of purchase. If you do not have a copy of such Terms and Conditions, please contact us on 1300 307 044 or CustomerService.PT@au.bosch.com.

Severance of clauses

If any clause of these Terms is held to be invalid, void, unlawful or unenforceable for any reason, that clause will be severed from the Terms and it will not affect the validity and enforceability of the remainder of the Terms.


If you have any queries regarding these Terms and Conditions, please contact us at CustomerService.PT@au.bosch.com or 1300 307 044 (operating hours Monday to Friday 8:30am – 5pm AEST.